1. Online Purchases

We entertain returns within 60 days from the date of purchase. Terms and Conditions Apply.

Return Policy Details:

• Condition: For hygiene and quality assurance reasons, items that have been opened, used, worn, damaged, or without their original packaging and tags are not eligible for return. And if you not sure whether your items can be returned or not, please directly contact our support team. We appreciate your understanding and support.
• No Exchanges: We cannot process exchanges due to hygiene reasons. This ensures all customers enjoy uncompromised quality and safety.
• Return Shipping Costs: Return shipping costs are the customer’s responsibility and are not covered by us.
• Warranty: All purchases, or items be opened and used, are covered under a 2-year warranty against manufacturing defects. In rare cases of faults, we offer replacements within 2 years of purchase.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

2. Non-Refundable / Final Sale

Items marked as ‘Final Sale’ on product pages are non-refundable.

Excluded items include:

• Accessories
• Drawing Orders
• All sale products

3. International Returns

Ensuring the accuracy of your shipping address is essential, as we cannot alter addresses post-shipment for security reasons.

Lost or Damaged Packages:

• Please notify us within 24 hours of delivery at [email protected] for lost, stolen, or damaged items so we can claim with the carrier.
• If a package is stuck in transit at the same location for over 3 days, please contact us immediately.
• Note: Filing a claim does not guarantee reimbursement if the carrier confirms proper delivery to the correct address.