Terms and Conditions

LIMITED113 Barksdale Pro Ctr Newark
19711, DE
United States

As of: January 2020

SVAKOM.COM is a free public website. If you dislike our on-line shopping format, you may learn about SVAKOM via alternative outlets, feel free to close our website at any time.

Before exploring the SVAKOM website or proceeding to buy any products online, please carefully read all legal information about your visit. This visiting to our website means you fully understand the Terms and Conditions of this Agreement, and accept all the information exchanged while purchasing online. We reserve the right to modify these terms from time to time.

Contracting party, scope of application

Regarding the following Terms and Conditions for customers by the contracting party SVAKOM DESIGN USA LIMITED (hereinafter referred to as “SVAKOM”), registered in 113 Barksdale Pro Ctr Newark, 19711, DE, United States.

All deliveries, services and contracts for customers are done via our SVAKOM online shop on the exclusive basis of these Terms and Conditions in the version valid at the time of order placement.

All contrary provisions are hereby annulled. Any provision not contained herein shall only be valid with the express written agreement of an authorized representative of SVAKOM (managing director, authorized signatory or agent) and the customer in question.

Legal age

SVAKOM.COM is intended solely for visiting by an adult audience. By visiting or shopping outlet SVAKOM.COM, you must be the legal age of 18, if not, please kindly leave the site. SVAKOM is not obliged to accept your order if we you are not of the legal age.


The products listed on our website are exclusive of SVAKOM, and are subject to protection of one or several patents and/or registered designs. Product designs and colors of products displayed on our website may be modified as required.

Products displayed on our website may not be available at some sales outlets.

No SVAKOM product may be distributed, re-sold or hoarded without permission.

Off-price items are only available at the time specified by SVAKOM.COM (except in special circumstances). No price discount can be exchanged for cash.

Customers may purchase a designated item for free during the promotion time, in which case only delivery charge is required from customers.


Prices and availability of items are subject to changes without notice. Prices do not include V.A.T import tax and duties. Your package can be examined and deemed taxable by your local customs. Payment of these are responsibility of the buyer. We may also reject the order if any/some product is/are mispriced.


Payment Method:

1.PayPal (payment system supports Mastercard, Visa, American Express, Discover Credit Card and eCheck.)

2.Credit Card

Secured Payment At SVAKOM:

All the payment methods, with or without Paypal account, will go through Paypal payment system and secured by it. Why does SVAKOM payments have to go through Paypal: PayPal protects your personal financial information with industry-leading security and fraud prevention systems.

All payments, no matter with or without Paypal account, with credit card, debit card or e-check, will be secured by Paypal payment protection. From checkout to delivery, your financial information is completely safe.

With PayPal Buyer Protection, you can confidently purchase your dream toy online without any risks.

Once your payment is completed, you will receive an email from Paypal with a receipt with the information of the transaction.

If you still have any question about payments, feel free to contact us at customer-service@SVAKOM.COM (Estimated Responding time: within 24 hours)

Customer Service representatives are online from 9 a.m. to 6 p.m. (UTC/GMT+8), Monday to Saturday. They reply your email within 1-2 business days.

Note: Paypal accepts credit card, debit card and e-check directly now! Registration is not mandatory.

Safe Shopping Guarantee

SVAKOM provides the safest online shopping experience in the pleasure industry.

Our checkout process is 100% secure - Your order information is encrypted and transmitted through our secure SSL Server Technology.

ACTUAL manual review of each and every order - In case of doubt, we will contact you BEFORE making any charges from your credit card. Your safety and comfort are out priority.

We take extra steps to carefully validate all credit card information - Please rest assured that we are protecting you from unauthorized charges.

Guard against identity theft - Only authorized personnel are permitted to process your order and handle your personal data.


In accordance with customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data provided to SVAKOM.COM, if any information is incorrect and prevent any shipment or deliveries or customs clearance, SVAKOM.COM will not be responsible and will not offer any compensation in such cases.

We reserve the right to cancel any unqualified orders or wrong orders. Customers can cancel the order at any time prior to shipping. The order cannot be canceled, changed once the order has been dispatched.


Our website and contents contained therein shall be deemed to be “current” and “available” information. We give no representation or endorsement that, expressly or implicitly, including but not limited to protect our customers from any malicious programs (such as virus, worm or Trojan Horse) or guarantee our products will be certain to satisfy our customers, applicable to some special purpose, has no infringement, are compatible, safe and accurate, or such other guarantees arising from relevant trade, usage or transactions of our products, unless it is otherwise required by law. We don’t guarantee the accuracy and completeness of the information contained on our website, i.e. there is no guarantee that the website will be error-free or that any errors will be corrected. Your use our website constitutes your agreement to use the website at your own risk and you are solely responsible for all data and/or cost losses associated with any maintenance or repair of any equipment and/or software used on this website. SVAKOM shall bear no responsibility for any damages arising from your using our website or caused by you, unless otherwise provided by laws. SVAKOM shall not be liable for any direct, indirect, punitive or incidental losses arising from use, dis-use or execution of the information or products provided on our website to the extent permitted by laws. In case delivery delay is caused, partially or wholly, by reasons beyond the reasonable control of SVAKOM, we shall neither bear any responsibility for such delivery delay or failure, nor otherwise perform such obligations, unless it is otherwise required by law. You hereby agree not to make any claim against SVAKOM and its associates, directors, employees and shareholders, or ask for compensation for any damages or losses arising from using our website and/or the information or products displayed on it, unless it is otherwise required by law.


All content included on the site such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads and software are all owned by SVAKOM.COM, materials can’t be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission.

You fully understand and agree that all contents contained on our website are for private, personal and non-commercial purposes only. You will not have any rights, title or interest in any materials copied by you from our website. It is prohibited to copy (except for personal use), publish (except for media or PR materials available for download), transfer, distribute, display, remove, delete, modify or make derivative works of any materials contained on our website.

By registering for SVAKOM products, you agree to receive emails from SVAKOM. Your information will never be shared with any third parties, and you may cancel the registration or the subscription at any time.

Provisions above do not apply to media or PR materials available for downloading by users.

This contract is between you and SVAKOM.COM. No other person shall have any rights to enforce any of its terms. You confirm your acceptance of these terms and conditions before you use SVAKOM.COM, which take effect on the date of which you first use the site. By purchasing on our site you are also accepting our terms and conditions.

Feel free to contact us if you have any question, comment or suggestion: support@svakom.com



shop reason discreet shipping.png__PID:a4511844-1784-4f2b-9f99-86ae0499f38a


Quick dispatch in plain packaging

shop reason payment security.png__PID:51184417-84df-4b1f-9986-ae0499f38a51


Safe transactions & discreet shopify billing

shop reason customer services.png__PID:cda45118-4417-44df-ab1f-9986ae0499f3


Questions about buying? Call a Specialist or chat online.

shop reason warranty.png__PID:18441784-df2b-4f99-86ae-0499f38a518e


2-year warranty & 10-year quality guarantee

Secure Payment Methods

safety payment methods

If you have any questions, please lets us help!