SVAKOM accepts a range of secure and convenient payment options, including:

- Major credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay

All payments are encrypted and processed securely to protect your information.

If you experience any issues at checkout, our Customer Service team is happy to assist: support@svakom.com

All prices on the SVAKOM website are displayed in USD by default.

Your final payment amount may be shown in your local currency at checkout, depending on your location and the payment method you use. This helps ensure a smooth and transparent shopping experience for our global customers.

If you have any questions about currency or payment, our Customer Service team is happy to help: support@svakom.com

You can discover SVAKOM coupons and promotional codes in several places:

1. Our website
Subscribe to our newsletter to receive exclusive offers, early access to promotions, and special discount codes delivered directly to your inbox.

2. SVAKOM social media
We regularly share campaign-specific codes and limited-time offers on our official channels:

- Twitter: @svakom_usa
- Facebook: @SVAKOM
- Instagram: @svakomtheofficial
- YouTube: @SvakomOfficial

Following us is a great way to stay updated on new launches, seasonal sales, and exclusive community promotions.

If your payment doesn’t go through, don’t worry: this can happen for a variety of reasons, including bank security checks, card restrictions, or temporary connection issues.

Here are a few steps you can try:

1. Try a different payment method
If your credit card is not being accepted, you can check out using PayPal Express Checkout.
You do not need a PayPal account — you can still pay by credit card in the PayPal pop-up window.

2. Double-check your information
Make sure your card details, billing address, and contact information are entered correctly.

3. Try again later or contact your bank
Your bank may temporarily block the transaction for security reasons. A quick call can often resolve this.

If you continue to experience issues, our Customer Service team is here to help: support@svakom.com

Using a discount code is simple. Just follow these steps at checkout:

1. Add your desired products to your cart and proceed to checkout.
2. Enter your contact and shipping information.
3. On the right side of the page, locate the Discount Code field.
4. Enter your code and click 'Apply.' You’ll see the updated price immediately.
5. Continue to shipping and payment to complete your order.

If your code isn’t working or you need assistance, our Customer Service team is always here to help: support@svakom.com

Our security system may occasionally flag an order if something in the transaction appears unusual. This is a protective measure designed to keep your account and payment information safe.

To verify the order and continue processing it, we may ask you to provide clear photos of:

- A valid identification document
- The credit card used for the purchase (you may cover the CVV and any digits you prefer to keep private)

Please ensure the images are clear and easy to read, and reply directly to the email you received to upload them securely. Once we verify the information, we’ll process your order right away.

We understand this extra step can be inconvenient, but it helps prevent unauthorized activity and ensures your account remains secure.

If you have any questions, our Customer Service team is here to assist you: support@svakom.com

You will receive an order confirmation email shortly after checkout, and a tracking number once your parcel leaves our warehouse. If you haven’t received any emails from us, it may be due to one of the following reasons:

- Your email address was entered incorrectly at checkout.
- Our messages were filtered into your spam, junk, or promotions folder.
- Your email provider is blocking automated messages.

Please check these folders and adjust your spam settings if needed. Using your primary email address can also help ensure you receive updates without delay.

If you still aren’t receiving emails, our Customer Service team will be happy to assist you: support@svakom.com

You can cancel your order depending on its shipping status:

If your order has not been dispatched
We’re happy to help cancel your order before it leaves our warehouse.
Simply contact our Customer Service team with your order number. Once the cancellation is confirmed, a full refund will be issued to your original payment method within 3 business days.

If your order has already shipped
Once a package is on its way, we’re unable to cancel it.
After your parcel arrives, please reach out to Customer Service and we’ll provide the return address. Please note that return shipping fees are the responsibility of the customer.

You’ll receive a tracking number via email as soon as your order ships, and you can also view tracking details directly through your SVAKOM account. Delivery times may vary during holidays or due to weather or customs delays.

For any questions, our dedicated Customer Service team is here to help: support@svakom.com 

To ensure faster delivery and a smoother shopping experience, SVAKOM ships orders from several regional warehouses. Depending on your location, your order may be fulfilled from:

- The United States
- Europe (from our warehouse in Germany)
- China

This allows us to ship domestically in many regions and deliver your products more quickly.

Please note that delivery times may be longer for remote areas or certain countries, such as Norway, South Africa, or Ukraine, where transit times can vary based on local postal conditions and ZIP codes. We sincerely appreciate your understanding.

Due to local regulations, we are currently unable to ship to certain Middle Eastern countries.

If you’re unsure whether we can ship to your location, feel free to contact us before placing your order: support@svakom.com

SVAKOM offers free standard shipping on all orders.
There are no additional shipping fees at checkout: simply place your order and we’ll take care of the rest.

You’ll also receive a tracking number as soon as your parcel is dispatched, so you can follow your order every step of the way.

Outside of UPS deliveries within the United States, which can ship to P.O. Boxes, we recommend using a residential home address. Store locations and pickup points carry a higher risk of loss or theft, and orders sent to these addresses are the customer’s responsibility.

For a smooth delivery, please ensure your postal code and house number are entered correctly.

Outside of UPS deliveries within the United States, which can ship to P.O. Boxes, we recommend using a residential home address. Store locations and pickup points carry a higher risk of loss or theft, and orders sent to these addresses are the customer’s responsibility.

For a smooth delivery, please ensure your postal code and house number are entered correctly.

Delivery times vary depending on your location and the shipping method selected at checkout. For the most accurate information (including processing times, estimated delivery windows, and regional details) please visit our Shipping Policies page.

Delivery times vary by region, but here’s a general guide:

- United States: Roughly 1 week
- Europe & East Asia: Roughly 2 weeks
- South America: Often up to 1 month due to customs processing
- Remote Regions: Fastest delivery time is generally around 1 month

Please note that these are estimates and actual delivery times may vary depending on local carriers, customs, and seasonal demand.

Yes! All SVAKOM orders are shipped in plain, discreet packaging with no product names or imagery on the outside.

For billing, please note that it is completely normal for our brand name to appear on your statement. This is expected and not an error, so there’s no need for concern. We emphasize this because it’s a question we receive often and we want you to feel fully informed.

You can update your shipping address depending on the status of your order:

If your order has not been dispatched
We can update your shipping address before your parcel leaves our warehouse.
Please send the following information to our Customer Service team:

- Order Number
- Receiver Name
- Address
- City
- State / Province
- ZIP / Postal Code
- Country
- Phone Number

If your order has already shipped
Once your package is on its way, we’re unable to change the shipping address.
You may either:

contact the courier directly with your tracking number to request a delivery change, or

wait for the parcel to arrive and then arrange a return.

To avoid delays, we kindly recommend double-checking your shipping details before placing an order.

For any questions, our Customer Service team is always here to help: support@svakom.com

You can update your shipping address depending on the status of your order:

If your order has not been dispatched
We can update your shipping address before your parcel leaves our warehouse.
Please send the following information to our Customer Service team:

- Order Number
- Receiver Name
- Address
- City
- State / Province
- ZIP / Postal Code
- Country
- Phone Number

If your order has already shipped
Once your package is on its way, we’re unable to change the shipping address.
You may either:

contact the courier directly with your tracking number to request a delivery change, or

wait for the parcel to arrive and then arrange a return.

To avoid delays, we kindly recommend double-checking your shipping details before placing an order.

For any questions, our Customer Service team is always here to help: support@svakom.com

You may be able to update your product selection depending on your order status:

If your order has not been dispatched
We can adjust your product details before your parcel leaves our warehouse.
Please share the following information with our Customer Service team:

- Order Number
- Original Quantities / Colors / Cable Types
- Updated Quantities / Colors / Cable Types

If your order has already shipped
Once your package is on its way, we’re unable to change the product selection.
After you receive your parcel, please contact our Customer Service team for the return address. Once the returned item has been received, we will arrange a replacement order for you.

For any questions, our dedicated Customer Service team is here to help: support@svakom.com

For hygiene and safety reasons, SVAKOM products cannot be returned or exchanged once they have been opened. This policy ensures that every customer receives a completely new, unused product.

If your item is still unopened and in its original packaging, we may be able to assist with an exchange. Please refer to How can I change my product selection? for the next steps.

If you believe your product is defective or if you need assistance, our Customer Service team is here to help: support@svakom.com

To verify that your item is a genuine SVAKOM product, please visit our Product Authentication page and follow the steps
If you need any assistance, our Customer Service team is always here to help: support@svakom.com

For detailed instructions on your SVAKOM product, please visit our Product Manuals page. There, you’ll find easy-to-follow guides for every model, including setup, controls, charging, and care.

If you need additional help, our Customer Service team is always happy to assist: support@svakom.com

For detailed instructions on your SVAKOM product, please visit our Product Manuals page. There, you’ll find easy-to-follow guides for every model, including setup, controls, charging, and care.

If you need additional help, our Customer Service team is always happy to assist: support@svakom.com

For detailed instructions on your SVAKOM product, please visit our Product Manuals page. There, you’ll find easy-to-follow guides for every model, including setup, controls, charging, and care.

If you need additional help, our Customer Service team is always happy to assist: support@svakom.com

For detailed instructions on your SVAKOM product, please visit our Product Manuals page. There, you’ll find easy-to-follow guides for every model, including setup, controls, charging, and care.

If you need additional help, our Customer Service team is always happy to assist: support@svakom.com

For detailed instructions on your SVAKOM product, please visit our Product Manuals page. There, you’ll find easy-to-follow guides for every model, including setup, controls, charging, and care.

If you need additional help, our Customer Service team is always happy to assist: support@svakom.com

To find the correct charging cable for your SVAKOM product, please visit our Cable Matching page. You’ll be able to quickly identify the cable type that fits your toy and ensure safe, reliable charging.

If you’re unsure or need further assistance, our Customer Service team is here to help: support@svakom.com

For step-by-step instructions on removing or reinstalling the sleeve of your masturbator, please refer to our Product Manuals or the instructions provided on the specific product page. You’ll find clear guidance tailored to your exact model.

If you need extra help, our Customer Service team is always here to support you: support@svakom.com

For step-by-step instructions on removing or reinstalling the sleeve of your masturbator, please refer to our Product Manuals or the instructions provided on the specific product page. You’ll find clear guidance tailored to your exact model.

If you need extra help, our Customer Service team is always here to support you: support@svakom.com

We collect only the personal information necessary to process your orders, comply with legal obligations, and provide you with the services and support you request.

You may be asked to share certain details when you:

- Register for an account
- Place an order
- Subscribe to our newsletter
- Participate in surveys or promotions

This information may include your name, email address, mailing address, and phone number.
You’re also welcome to browse our site anonymously without creating an account.

If you have any questions about the data we collect, our Customer Service team is here to help: support@svakom.com

We use your information only for the purposes for which it was collected, as clearly stated at the time of submission and in accordance with applicable laws.

Your information may be used to:

- Personalize your experience and help us provide content and services most relevant to you.
- Improve our website, product offerings, and overall shopping experience.
- Enhance customer service, allowing us to respond more effectively to your requests.
- Process transactions, including payment execution and order delivery.
- Administer promotions, surveys, contests, or other site features you choose to participate in.
- Send essential emails, such as order confirmations, updates, and service notifications.

With your consent, we may also send occasional updates about new products, special offers, or company news.

If you have any questions about how we use your data, our customer support team is always here to help: support@svakom.com

If you are located in the European Economic Area (EEA), we process your personal data under the legal grounds defined by the General Data Protection Regulation (GDPR). 

Depending on the situation, your information may be processed under one or more of the following bases:

- When you voluntarily provide information or agree to receive communications, we process your data with your permission.
- We process your data when it is necessary to fulfill your order, deliver your products, or take steps at your request before completing a purchase.
- In some cases, we must process certain information to comply with applicable laws and regulatory requirements.
- We may process data for purposes that support our business operations (such as improving services) when these interests do not override your rights or freedoms.

You may withdraw your consent at any time by contacting us. Doing so will not affect the lawfulness of processing carried out before your withdrawal.

If you have questions about how your data is handled, our Customer Service team is here to assist: support@svakom.com

We take great care to ensure your personal information is accurate, complete, and up to date. Depending on your location, you may have several important rights regarding how your data is used:

- Right of access: You can request a copy of the personal information we hold about you.
- Right to correction: You can ask us to correct or update inaccurate or incomplete information.
- Right to deletion: You may request that we delete your personal data, unless we are required to retain it for legal reasons.
- Right to restrict or object: You can ask us to limit or stop the processing of your information at any time.
- Right to data portability:  You may request your personal data in a structured, commonly used format, and—where technically possible—ask us to transfer it directly to another service provider.

To exercise any of these rights, simply contact us by email. We will respond within a reasonable timeframe and take all appropriate steps to assist you.

If you have any questions, our Customer Service team is here to help: support@svakom.com

We take the security of your personal information seriously and use industry-standard measures to keep your data safe. While we protect your information on our systems, you also play an important role in maintaining account security.

Here’s how you can help protect your data:

- Use a strong, unique password for your SVAKOM account.
- Avoid reusing the same login details (email and password) across multiple websites.
- Keep your password confidential and update it regularly.

Together, these steps help ensure your account remains secure.

If you have any concerns about the security of your information, our Customer Service team is here to help: support@svakom.com

Yes. Like most websites, SVAKOM uses cookies to create a smoother, more personalized shopping experience.

Cookies are small files stored on your device (if enabled in your browser settings). They allow our website to:

- Remember the items in your shopping cart
- Save your preferences for future visits
- Understand how visitors use our site
- Improve website performance, navigation, and overall experience

These cookies help us enhance our services and make your visits more convenient.
You can adjust your browser settings at any time to manage or disable cookies if you prefer.

If you have questions about how we use cookies, our Customer Service team is here to help: support@svakom.com

Our team is always here to help. You can reach us through any of the following channels:

- Phone: +1 833-275-3482
- Live Chat: Available directly on our website
- Email: support@svakom.com

We’re happy to assist with any questions about your order, products, or experience.

To learn more about our brand, mission, and the values that guide everything we create, please visit our About SVAKOM page.