How can we help you?
If you have a warranty claim, please use the following link: warranty.
For questions and concerns:
For questions related to marketing:
marketing@svakom.com
For questions related to wholesale:
sales@svakom.com
Toll Free Number:
1(833) 275-3482
USA Corporate Address:
17583 Railroad St, City of Industry, CA 91748
Hong Kong Corporate Address:
Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong
Connect the SVAKOM product to a power source with the special cable provided. The LED indicator will stay luminous when charging (red) and fully charged (different products feature different indicator colors when charging; Do not charge more than 24h).
Please follow the steps below to identify the cause of the failure:
Connect your SVAKOM device to a power source. If it shuts down because the battery is completely depleted, first plug it in, the LED display should light up red - indicating it is charging. If the indicator doesn’t light up within 5 minutes, please check:
•If the plug of the device is properly connected to the socket.
•If the power plug is properly connected to the wall socket.
If none of the above steps can identify the cause, your SVAKOM product may have a functional defect. Please check the warranty page or contact our Customer Service directly.
Clean the surface of the device with soap water or a wet cloth after each use, and rinse with clean water. Do not use facial cleaner containing alcohol, petroleum or acetone.
We do not recommend that you put the SVAKOM product in boiling water as this may damage the product.
We do not recommend exposing SVAKOM products to outdoor sunlight as this may damage the product.
Battery life varies by product, but in general, you should charge your SVAKOM product whenever it reaches low battery. Do not leave the battery completely drained for long periods of time, and do not over charge the device.
Please use the charger provided with the SVAKOM device. Charging with other chargers (including chargers for other SVAKOM products) may damage the battery.
There are different chargers for each SVAKOM product. To ensure you purchase the correct one, we recommend you directly visit this link to search for the correct one: https://www.svakom.com/charging-cable
Point of Contact
USA Corporate Address:
17583 Railroad St, City of Industry, CA 91748
Toll Free Number:
+1 (833) 275-3482
FAQ
You'll first want to pull up your order. If you placed your order while logged in to your Thread-less account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.
The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.
To find details about your shipments, sign in to SVAKOM Shopify Account and open your Shopify Store order. If you checked out as a guest, use your order number. Open the order confirmation or shipment confirmation email from the store. Find your order number. Find orders you placed
If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.
Still have a question?
*We aim to respond to all inquiries within 2 business days.
Note: Offices are closed during weekends & holidays